Open the product tour ↗Arrival
First impressions and the welcome experience are measured through short WhatsApp check-ins delivered in the guest’s own language.
Hospitality Experience Platform
Understand guest experience in the context of reputation and operations.
Happy Guests unifies in-stay feedback from pre-arrival through post-stay, digital reviews, response reliability and operational risk into a single decision system.
End-to-end measurementReputation intelligenceResponse reliability
Guest experience signals
Multi-source view
Sources point the same way
Check-in
Stay
Service
Checkout
After
Selected organizations we’ve worked with
MARVIDA HOTELSASIA BEACH RESORTROYAL GARDEN BEACHLC WAIKIKIDEFACTOHOME.COM.TRYASAM TASARIM OKULLARIGRAND UYSAL BEACH & SPASEVEN SEAS PALMERAS BAYARÇELİKBELLAGIOMARVIDA HOTELSASIA BEACH RESORTROYAL GARDEN BEACHLC WAIKIKIDEFACTOHOME.COM.TRYASAM TASARIM OKULLARIGRAND UYSAL BEACH & SPASEVEN SEAS PALMERAS BAYARÇELİKBELLAGIO
End-to-end system
Don’t evaluate any moment of the guest journey in isolation.
Happy Guests connects signals from different stages of the stay so that emerging issues can be identified while there is still time to act.
During the stay
QR codes placed around the property and scheduled links make restaurant, room, housekeeping, activity and service touchpoints visible.
Checkout
A structured checkout survey evaluates the overall stay using a psychometrically designed measurement framework.
After the stay
Email links track more detailed evaluation, along with outcomes like return intention and recommendation intent.
Public review channels
Content on review platforms is continuously monitored together with the speed and quality of the property’s responses.
Action and remeasurement
Priority issues are routed to the relevant teams; the effect of decisions made on experience and reputation is tracked with subsequent data.
What Managers See
More than surveys. A unified decision layer for guest experience.
Instead of a flood of raw data, managers see which signals matter, how much confidence they warrant and where action may be needed. Technical formulas and weightings are not disclosed.
Psychometric in-stay measurement
Measurement tools adapted to the touchpoint and the property’s context instead of off-the-shelf question lists; results are reported as validated experience metrics.
Digital Review & Response Center
Content across different review platforms, rating trends, and the speed and quality of the property’s responses are examined in a single context.
Response reliability and risk
Signals that show which responses demonstrate stronger quality and consistency, and which require closer review.
Reputation score and benchmark
The components of digital reputation are summarized into a single score; the property’s trajectory is compared against a chosen competitor set and time periods.
Score impact simulation
The possible impact of new review volume on the score, for each review platform, is shown through non-guaranteed scenario logic.
Communication and operations layer
Measurement connects to daily operations through a multilingual WhatsApp assistant, information screens, and feedback routed to teams.
03 / Manager outputs
From Data to Decision
What can Happy Guests help you understand?
Where is the problem right now?
Evaluate touchpoint, period, guest segment and data source together to identify operational priorities.
Which feedback deserves greater confidence?
Use response quality and cross-source consistency to build a stronger evidence base than a single satisfaction score.
Which issue may become a reputation problem?
Connect in-stay feedback with digital review trends to identify complaint themes showing signs of escalation.
Where could improvement have the greatest impact?
Rank improvement opportunities using importance, performance and supporting evidence to guide resource allocation.
The Metriqore difference
Collecting the same data doesn’t produce the same insight.
Our difference isn’t offering more indicators — it’s uniting measurement, data reliability and decision-making within a single scientific system.
Decision areaTraditional approachMetriqore approach
Touchpoint coverage
One survey or a post-stay review
Pre-arrival, stay, checkout, post-stay and public review channels interpreted together
Data quality
Every response treated equally
Response quality, consistency and cross-source evidence considered together
Reputation management
Shows the current rating
Connects ratings with themes, response performance, benchmarks and scenarios
Executive output
A satisfaction report
Decision-ready insight: risk, priority, responsible area and a remeasurement cycle
We define scope clearly
Current capability, custom work and R&D are never blurred together.
The scope of every application is defined by the property’s or organization’s needs. Features still in development are never presented as a finished product.
Platform Core
Psychometric surveys, QR/WhatsApp/email touchpoints, open-ended analysis, digital-review monitoring, data-quality controls and executive reporting.
Property Ecosystem
Competitor benchmarking, reputation scenarios, operational alert flows, multilingual assistance and welcome/information screens.
Multimodal Experience Research
Research into how anonymized and aggregated facial, vocal, environmental and movement signals may provide additional context for survey and review data.
Frequently asked questions
Scope, security and how it works.
01Does Happy Guests only collect surveys?
No. It connects in-stay measurement with digital reviews, property responses, reputation indicators, response-quality signals and operational action.
02Is guest information exposed to individual employees?
The platform is designed around authorization, purpose limitation and appropriate aggregation—not around exposing individual guests.
03Does reputation simulation guarantee a future score?
No. It presents scenarios based on current information and review volume. External platform dynamics mean future outcomes cannot be guaranteed.
04Are behavioral modules included in the standard platform?
No. Behavioral capabilities are project-based or R&D-stage depending on the application and are not presented as standard core functionality.
More than a demo. A decision conversation.
Let’s uncover what your experience data is missing.
Tell us what you want to improve and how you measure it today. Our team will get back to you with the platform, research or project scope that fits your needs.
- Typically responds within one business day
- A conversation tailored to your sector and business challenge
- One point of contact for platform, research and partnership requests