01
First response time
Measure how long guests wait for an initial response.
Happy Guests · Interactive product tour
See what guests experience. Follow what your team does next.
Explore the complete journey—from QR access and WhatsApp assistance to timely feedback, maintenance requests, resolution tracking, and online reputation.
In-stay measurementRequests and resolutionsResponse-quality checksOnline reputation & benchmarking
One connected journey, from guest to management.
Where should we start?Pick a priority; the tour opens at that step.
Try it yourself
Resolve a complaint before the guest checks out.
Pick a scenario and move it forward step by step, as the hotel manager. Watch the guest’s screen, your team’s screen, and your own change at the same time.
Step 1 · As the guest, send the request.Step 2 · As the team, take ownership.Step 3 · Mark the job as done.Step 4 · As the guest, confirm the fix.Done. Try another scenario.
Simulation · sample flowGuestRoom 412
New requestA/C not cooling
“The A/C in my room isn’t cooling. It’s very hot.”
Request received. Maintenance has been notified.
Maintenance is handling your request.
Has your issue been resolved?
Yes, thank you
Thanks for your feedback!
MaintenanceWhatsApp
Waiting for a new work order…
New work orderA/C not coolingRoom 412 · 2:02 PM
You took it · on the way
Job completed
Manager dashboard2:02 PM
No open requests
A/C not coolingOpenOwnedResolved · awaiting guestClosed
Room 412 · MaintenanceFirst response—4 min
Resolution time—39 min
Negative review risk—HighMediumLowLow
Resolved before the guest checked out.
First response 4 min · Resolution 39 min · Negative review risk reduced
PRODUCT TOUR
9-step interactive experience
Explore Happy Guests features and real management screens, step by step.
01 / First guest touchpoint
Make everything your guests need just one tap away.
A QR code in the room, elevator, or shared space takes guests to your digital guest hub. They can find information, explore services, submit a request, or share feedback—all without the usual friction.
Guest experience
The right information, right where they are.
A QR code takes guests straight into the digital hub—no additional app needed. Rooms, elevators, and shared spaces become access points.
Guest experience
Your hotel’s digital services in one place.
The guest hub connects hotel information, surveys, and the WhatsApp assistant without forcing guests to hunt for the right channel.
Guest experience
Help guests discover what your hotel offers.
Dining, spa, and services are easy to find, reducing routine information requests to the front desk.
Fast accessGuests can connect from multiple touchpoints.One digital destinationHotel information, dining, spa, and services in one place.Direct communicationEasy access to surveys, requests, and WhatsApp.
02 / Right-time measurement
Ask while there’s still time to make things right.
Short check-ins during the stay and more detailed feedback after check-out. Instead of finding out about problems after the fact, your team gets a chance to act when it matters.
During the stayInstant feedback via QR, the guest hub, or a direct link.
Early alertsScheduled invitations at points chosen by your hotel.
After check-outPost-stay measurement and comparisons over time.
03 / Requests, maintenance & complaints
Guests report it. The right team acts on it.
Route requests and maintenance issues to the right teams. Track each report, who took ownership, what was done, and when the case was closed.
Request type
Guest · Room 412Maintenance issueHousekeepingExtra requestComplaint
Smart routing
- MaintenanceNotified
- HousekeepingNotified
- Front deskNotified
- Guest relationsNotified
For complaints, the manager is notified right away too.
Guests submit a request.
A service request, maintenance issue, or complaint enters the appropriate workflow.
The right team is notified.
Notifications can reach the responsible team via WhatsApp, email, or the manager dashboard.
See who did what.
Track ownership, actions taken, and status in one connected workflow.
Measure time to resolution.
Track first response and closure times to see how service performance changes over time.
04 / Operational performance
A guest made a request. Who handled it, and how long did it take?
Measure not just satisfaction, but how your team delivers service. See first response and resolution times, responsible teams, and changes over time in one place.
Sample requestTracking
Room 412 · Air conditioning
- Guest reported the issueQR · 2:02 PM
- Sent to maintenance2:03 PM
- First response given2:06 PM4 min
- Resolved, guest confirmed2:41 PM39 min
Owner: MaintenanceCase closed
02
Resolution time
How long do requests and maintenance issues take to close?
03
Team ownership
See who handled each issue and what action they took.
04
Performance trends
Compare teams, departments, and periods.
Competitor maintenance-resolution times can only be compared when comparable, authorized operational data is available. Public review response performance can be benchmarked separately.
05 / Manager view
What guests experience. What your team does. What managers need to know.
Don’t let useful signals disappear into reports. Go from a clear overview to the underlying experience dimensions, and see what needs attention.
Daily overviewWhat needs attention today?
Experience dimensionsHow are physical, emotional, and service experiences changing?
Action trackingWho is responsible and which issues remain open?
06 / Authenticity Score
Not every response deserves the same level of trust.
A score never tells the whole story. Happy Guests evaluates signals such as attention, consistency, and response quality to help managers identify findings that warrant a closer look.
- Flags potentially inconsistent or low-quality response patterns.
- Connects comments with relevant experience dimensions.
- Helps decisions go beyond raw scores.
This does not determine with certainty whether a response is true or false. It supports informed data-quality assessment.
Sample view
Satisfaction scoreVerified score
Live measurement1,284 responses1,052 reliable responses
07 / Online reputation & benchmarking
How do you compare with competing hotels? What drives your ratings?
Look at online reviews, rating trends, recurring themes, and response performance together. Compare your property with earlier periods and a selected competitor set.
Understand what sits behind the score
Go beyond the rating. See which issues keep coming up and where negative experiences are concentrated.
Look beyond your own property.
Benchmark comparable metrics, including ratings, review volume, topics, and public-review response performance, against selected competitors.
Benchmark: public, comparable indicators
08 / WhatsApp assistant
Guests ask. The assistant responds. Critical issues reach your team.
Guests can get hotel information and access services by message. When a complaint or critical concern arises, configured rules can alert the responsible team.
- Multilingual information and easy access.
- Route requests or issues to the appropriate team.
- Alerts to help prevent important signals being missed.
AI findings are reviewed by people. Alerts and automated actions depend on the scope and rules configured for each property.
WhatsApp assistantSample conversation
Hi, is your indoor pool open right now?
Hello! Yes, our indoor pool is open to guests every day from 9:00 AM to 7:30 PM.
The pool water was quite cold yesterday, and there was a cleanliness issue too.
We’re sorry about your experience. We’re passing this on to the right team right away.
Critical issue detectedManagement notified
The guest reported that the indoor pool water was cold and that there was a cleanliness issue.
09 / Advanced research modules
Add environmental context to what guests tell you.
Crowding and movement patterns or ambient sound may provide useful context to guest feedback in suitable research projects. These are not standard Happy Guests features. Each application requires a defined scope, technical feasibility review, and appropriate privacy safeguards.
Aggregated Facial-Expression Patterns
Explore whether aggregated expression patterns provide useful context around specific experience touchpoints without identifying individuals.
Vocal & Environmental Context
Evaluate aggregated vocal and environmental indicators alongside service-experience data without storing conversational content as a research archive.
Movement & Flow
Examine anonymous density and flow patterns to better understand friction around relevant service touchpoints.
Let’s take a closer look
What could your hotel resolve before guests check out?
Let’s explore Happy Guests in the context of your property. See what you could measure, what your teams would see, and where to begin.
Let’s show you how complaints are caught before guests leave, tailored to your hotel.
Let’s look at how first response and resolution times would appear for your hotel.
Let’s show you how your reviews and competitor benchmarks would look in Happy Guests.
Let’s plan how QR access and the guest hub would work at your hotel.
- Typically responds within one business day
- A conversation tailored to your sector and business challenge
- One point of contact for platform, research and partnership requests
Product visuals on this page are for illustration. Features and integrations must be confirmed for each property.