Silencing the noise. Revealing the truth.
Not every survey response is reliable. Some participants rush, others click randomly, and a few respond just to move on.
Metriqore's Authenticate Score measures how genuine, attentive, and consistent each response is, using scientific methodology to separate real insight from random noise. The result? You do not just collect data, you collect truthful data.
What is Authenticate Score
It is a Response Quality Index, a unique indicator that reflects how likely each answer represents a genuine customer voice. Developed through Metriqore's scientific methodology, this proprietary score acts as your data integrity compass throughout every analysis. Note: The exact calculation method remains confidential, but the approach follows strict scientific validity and reliability principles.
Why Authenticate Score Matters
Data reliability: detects random clicking, rushed responses, and bias, cleaning your data at the source. Better decisions: removes the "Can we trust this data?" debate from your boardroom. Efficiency: delivers higher-quality insights with smaller, cleaner samples. Model accuracy: improves prediction and segmentation by removing unreliable inputs.
How It Benefits Your Business
Real Insights, Real Impact
No more inflated satisfaction or misleading averages. Authenticate Score helps you see what is really happening beneath surface metrics. Discover what satisfied customers truly feel, not just what they say.
Fewer Responses, Stronger Confidence
When noise decreases, data confidence rises.
That means you can achieve reliable insights with smaller sample sizes,
saving time, cost, and effort while increasing the frequency of measurement.
KPI Clarity
CSAT, NPS, CES: they all become truer reflections of your customer reality.
Authenticate Score eliminates contradictions like "high satisfaction, low retention,"
helping you interpret performance with confidence.
Fair Benchmarking
When comparing locations, stores, or teams, differences in response quality are accounted for.
That means performance is judged on merit, not on bias or bad data.
Smarter Predictive Models
Unreliable and incorrect data corrupts machine learning.
By filtering low-quality responses, your churn, loyalty, and lifetime value models become more accurate and actionable.
Prioritized Complaint Handling
Authenticate Score helps you identify which feedback deserves immediate attention.
Low-score, high-emotion responses trigger early alerts, preventing customer loss before it happens.
Executive Confidence and Transparency
Break the myth of "untrustworthy surveys."
With Authenticate Score, your leadership team can finally base decisions on validated evidence rather than gut feeling.
What It's Not
Not surveillance. It does not expose personal data; it only evaluates response quality.
Not a score booster. The goal is not "higher numbers" but truer ones.
Not magic. It works best alongside well-designed survey instruments and responsible data collection.
Contact Us
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More About How Authenticate
Score Can Transform Your
Customer Understanding
Metriqore can integrate it within two weeks, tailored to your existing feedback flow. Within days, your dashboards start reflecting cleaner, more meaningful insights that drive smarter decisions.
And as more data flows in, the system continuously learns, making each round of feedback sharper, faster, and more authentic than the last.